Contact Us


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For Appointments

Please contact our receptionists on (03) 5367-6662 or book online here.

Patients with medical emergencies should call 000.


After Hours

After hours treatment is provided at the Urgent Care Centre of the Bacchus Marsh Hospital, located on Clarinda Street.

The Bacchus Marsh Hospital can be contacted on (03) 5367-2000. Additional after hours advice is available through the GP Helpline on 1800-022-222, Nurse-On-Call on 1300-606-024, or the Victorian Virtual Emergency Department at


Auto Med Systems (AMS) Mobile Application

Online bookings may also be made via a mobile application, called AMS Connect. Scan the following QR codes to download the AMS Connect application relevant to your mobile device, or click the QR code to open the download link:

For Apple devices                       For Android devices
▲ For Apple devices   ▲ For Android devices


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For Business or Administrative Queries

Please contact The Elms on (03) 5367-6662 and ask to speak with our Practice Manager, Ms Tracy Clarke, or our Assistant Practice Manager, Ms Susanne Hodge. Alternatively, contact can be made by fax on (03) 5367-4621, attention "The Practice Manager".

Electronic communication of a strictly non-clinical nature can be via our business e-mail:


A Career at The Elms

As the township of Bacchus Marsh grows, there may be opportunities to join us at The Elms. For more information, click here.


Feedback and Complaints

 We encourage feedback from our patients as a way to improve our services. If your experience has been positive, we always appreciate a Google review reflecting your thoughts. To leave a Google review, please click here.

However, if your experience was not at the standard expected, choosing to leave a negative review does not help resolve the issue. Instead, patients should discuss concerns with their doctor, or any staff member, or complete a Patient Feedback/Complaint Form which is available from reception. Alternatively, comments may be placed in the Suggestion Box located in the waiting room. You may also ask to speak with our Practice Manager.

If you wish to take your concerns to an external authority, you may contact the:

Health Complaints Commissioner

Level 26, 570 Bourke Street Melbourne 3000

Phone: 1300-582-113