Please contact our receptionists on (03) 5367-6662

or book online here.

Patients with medical emergencies should call 000.


You may be asked discreet questions by our staff to help determine timing and length of appointment. Our standard appointment length is 15 minutes. Longer consultation times are available, so please ask our reception staff if you require extra time.

Longer appointments should be requested for:

First consultation for new patients

First visit for a new pregnancy

Health checks   • Surgical procedures

Insurance and licence medical examinations

Complex or multiple medical problems


Tele-health consultations

Tele-health (telephone or video) consultations are available for patients who are unable to attend the clinic in person. A private fee equivalent to our standard face-to-face appointment applies. For holders of a pension card, a Health Care Card, and children under 16 years of age, a concession rate applies. Veterans' Affairs gold card holders are bulk-billed.


Cancelling appointments and Non-Attendance

Failure to attend an appointment not only denies someone else the opportunity to seek medical care, but will also result in a fee of $40 being charged unless at least 24 hours notice is provided. If your doctor has specifically asked you to return for review and you are unable to keep your appointment, it is strongly advised for you to reschedule your appointment. Otherwise, there is a risk of your medical condition not being suitably followed-up.


Urgent appointments

Please indicate to our receptionists if you need an urgent appointment. We will try and book you with the first available doctor.


After Hours

After hours care is provided at the Bacchus Marsh Hospital Urgent Care Centre. The Bacchus Marsh Hospital can be contacted on (03) 5367-2000. Additional after hours advice is available through the GP Helpline on 1800-022-222, Nurse-On-Call on 1300-606-024, or the Victorian Virtual Emergency Department at Patients with medical emergencies should call 000.


Residential Aged Care Visits

Doctors from The Elms conduct regular home visits for their established patients who have transitioned to nursing home care at Villa Maria Catholic Homes (VMCH) Providence, located at 9 Griffith Street Maddingley.

As of 2024, we will no longer be accepting new patients moving into Grant Lodge Residential Aged Care (Bacchus Marsh), or Mecwacare Susan Barton House (Darley).