Practice Policy

New Patient Identification

All new patients (apart from minors) are asked to show photo identification to complete registration. Medicare Card and Health Care Card details also need to be presented.

Patient Contact Details

Patients should notify reception staff regarding any changes of address or phone number, as well as updates to Medicare card details and concession status.

Privacy Statement

Information contained within a medical record cannot be released without the patient's permission. Patient files are password protected and regularly backed-up offsite. Please speak with reception staff to view our Privacy Policy.

Drugs of Dependence

Drugs of dependence, including Schedule 8 Controlled Drugs (narcotic painkillers) and certain sedatives, will not be prescribed to new patients at their first appointment.

Zero Tolerance of Unacceptable Behaviour

We will not tolerate any behaviour that is threatening, abusive, violent or aggressive. Any person conducting themselves in this way will be asked to leave the premises immediately.

Transferring Records to Another Practice

For your medical record to be forwarded to another practice, your signed consent requesting such a transfer must be received from another medical practitioner. Depending on the size and complexity of your file, a fee may be charged to you for copying, collating and sending the record on your behalf. Please note that your original record will be retained at The Elms as required by law.